Understand the account and payment history
An FX-related loss may involve an ordinary trading outcome, a contractual dispute, an unauthorized service or deliberate deception. Those are different issues. We review the account history and representations before forming investigation questions.
Preserve trading and withdrawal records
Keep statements, order history, deposits, withdrawals, account terms and messages from the platform. Record the exact domain and beneficiary used for each payment. Document when and how a withdrawal was requested and the response received.
Check identities and source findings
Regulatory permissions concern specific entities, activities and jurisdictions. A copied licence reference does not establish that a website belongs to the genuine firm. We keep the subject of a warning distinct from legitimate namesakes.
Consider appropriate recovery routes
Payment-provider processes, dispute resolution, regulator reports and legal advice have different roles and conditions. We help organise the evidence and assess which routes fit the facts rather than promising a single remedy for every case.