Use the official contact route
Our public contact email is support@digitalelan.com. Verify the exact domain before responding to a message or following payment instructions. Unexpected changes should be checked through an independently obtained official contact route.
Keep access credentials private
Digitalelan does not need your wallet recovery phrase, private key, account password or one-time authentication code to review an initial enquiry. Never give remote access to your financial accounts in response to an unsolicited approach.
Initial enquiries
Provide a clear account and the basic details needed for review. The form does not accept identity documents or evidence files. Submitted enquiries are held in an administrator-only record, and notification emails identify the reference rather than reproducing the full narrative.
Further evidence exchange
Discuss the appropriate method before sending sensitive records. Limit information to what is relevant to the agreed investigation. Access controls and secure communications reduce risk but do not eliminate it; report a suspected exposure promptly.