1. Tell us what happened
Use our conventional contact form to describe the platform, approximate loss, payment route and key events. Share what you know and leave unavailable optional details blank. Do not include passwords, private keys, recovery phrases or identity documents.
2. Review the evidence and priorities
We assess whether the available records establish a useful chronology, identify immediate concerns and determine what further information may be needed. Any proposed investigation scope, deliverables and fees are discussed before a paid engagement begins.
3. Investigate the relevant questions
Depending on the matter, work may include transaction tracing, platform and identity research, communications review and evidence organisation. We document source material, supported observations and attribution limitations. A lead is not represented as a confirmed fact.
4. Explain the findings
You receive a clear explanation of material observations and unresolved questions within the agreed scope. We distinguish transfer activity, identity evidence and potential recovery opportunities so that each conclusion can be understood in context.
5. Pursue the appropriate next steps
Relevant routes may involve a payment provider, an exchange, legal advisers or authorities. Their procedures, legal powers and decisions remain their own. We help organise and communicate the evidence and identify practical follow-up priorities.
Communication and fees
Agree a scope, price or pricing basis, expected deliverables and communication arrangements before proceeding. Any material change should be discussed rather than assumed. Recovery outcomes cannot be guaranteed.